Delete Your Walkaching Account
How to delete your Walkaching account, what happens during the 30-day grace period, and what is deleted or kept.
How to request deletion
- In the Walkaching app: open Profile → Delete Account, read the warning, enter your password, confirm, and tap Delete my account.
- On the website: log in at walkaching.com/account, scroll to Delete account, enter your password, confirm, and submit.
- Can’t sign in? Email admin@walkaching.com from the email address on your account and ask us to delete it. We may ask you to verify your identity before we act.
We ask for your password so nobody else can delete your account. If you signed in only with Google or Apple and never set a password, first use “Forgot password” to create one.
The 30-day grace period
Your account is not erased right away. After you confirm, it is scheduled for permanent deletion 30 days later and you are signed out. During those 30 days:
- Nothing is lost. Your account, challenge history, and coins are kept as they are.
- You cannot use the app normally. If you sign in, you will see when your account will be deleted.
- You can cancel. Sign in and choose Cancel Account Deletion. Signing in alone does not cancel the request.
What happens at permanent deletion
- Your remaining Walkaching Coins are forfeited. This includes earned coins, challenge rewards, promotional and signup coins, Beta coins, and any other virtual balance. Coins cannot be restored or transferred, and a new account does not inherit them.
- Your name, display name, profile picture, password, and sign-in details are deleted or anonymized.
- Your step, health, and activity records, notifications, achievements, and sessions are deleted.
- Results from challenges you took part in may remain for other participants, shown as “Deleted user” and no longer linked to your name.
- Your email address becomes free again, so you can register a new account with it. The new account starts fresh.
- This cannot be undone after the 30 days.
What we may keep
Where the law or our legitimate needs require it, we keep records in anonymized form, such as coin transaction records, challenge results and settlements, referral records, fraud-prevention and security logs, and audit records, for accounting, security, dispute, and legal-compliance purposes. We also keep a one-way hash of your old email address to help prevent fraud. See our Privacy Policy for details.
Things that can delay or block deletion
- If you host a challenge that has not finished, cancel or finish it first; we cannot delete the account until then.
- If you are in a paid challenge that has not been settled yet, permanent deletion waits until it is settled. Your request stays in place.
Questions
Contact admin@walkaching.com. Please never send your password by email.